When your Creationz are ready to ship, we will send you a tracking number so you can follow its progress.

If you receive any item with manufacturer defects, we simply ask that you return it to us. We will gladly refund your money. We are unable to accept returns or exchanges on personalized products, except for manufacturer defects. Thank you for your understanding.

Custom Creationz is located in Tennessee. We are completely American - our products are designed and assembled in the United States by American employees. All Custom Creationz are shipped straight to you from Tennessee.